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Frequently Asked Questions (FAQ)

Company Hours:
Contact Info:

Store Hours: we are open Monday through Saturdays, 10am to 6pm.
​If you have a question not found on this page, please use the "Let's Chat" button located at the bottom of every page.
Contact: 
If during business hours, you can receive an immediate response, othrwise you can use it to send a message to us to be answered within the next business day.
Clients/Students, you can also see a history of our communications by using the "Login" link.

Policies

CANCELLATIONS, REFUNDS and RETURN 

Cancellations: You’re free to cancel an order anytime before items have been created. If a cancellation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancellation is possible. 

Refunds: We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition.

Web "Virtual Events", "Workshops", "Courses" and/or "Classes"  - you have 7 business day to cancel and receive a full refund before the event, course, class or subscription begins. After attending it, you have 24 hours to CANCEL and request a refund. After that time period NO REFUNDS PERMITTED.

Returns: We do not require customers to return any items. Photo evidence will be sufficient for any discussion.

SHIPPING POLICY
 

After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link.

PRIVACY POLICY
 

This privacy notice for Mambo Merrie Co ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please create a support ticket via our "Let's Chat" button located at the bottom of each page.

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